Consumers no longer give business a “pandemic pass” on responsiveness. 83% expect business to be as fast or FASTER than they were before the pandemic.

Isn’t this just about the most frustrating company interaction EVER?

Disrespectful and annoying. It’s no wonder that 40% of customers are less likely to spend money when they have to contact a business twice (or more).

3/4 of all consumers have contacted a business and been IGNORED. That’s no way to win.